Some claims are paid to the patient instead of the provider and or the claims are processed towards the patient responsibility as Deductible or Copay/Coinsurance etc. We follow up with patients for any pending balance due after the insurance claim is processed. Follow up is done by phone calls. We provide clear and concise billing statement. A patient statement is generated and filed on a weekly or monthly basis, as per your business requirement. Reminder statements are sent 30, 60 and 90 days from the original statement if payment is not received. The statements are itemized and easy to understand the information on payment, adjustment, balance due etc. We handle all patient phone calls regarding billing. When a patient calls in with a question or concern, we make our best to secure payment over the phone. If no response is received from the patient, we move those balances to collections, generate a report for it and send it to you for the further action.